If you have specific questions that are not answered here or in FAQ section. Feel free to chat with me in the chat" button in the shop. I should be able to reply to you right away Monday-Thursday 11am-7pm ( Central Time) . If it's important, please email me at sentimentaldolliez@gmail.com Please allow 24-48 hours for a response.
ORDER PROCESSING TIME
In-stock orders ship within 2-3 business days, but may take as many as 5-10 business days during busy periods (like a sale going on/ popular items shop updates)
❤❤ Due to COVID-19, USPS has suspended service to some countries. ❤❤
In the mean time, we are currently ship within the UNITED STATES & CANADA , Ireland, Italy, Spain, Switzerland, Germany, France, and Austria. ( as of February 27, 2021)
UNITED KINGDOM CUSTOMERS: PLEASE CONTACT ME VIA ETSY www.sentimentaldolliez.etsy.com for more info on shipment to UK.
Order processing time in the shop is typically 2-4 business days. That's the time I would need to prepare your order nicely. Unless it's a pre-order item, which will be stated in the description/picture.
I drop off packages on Monday & Friday of each week. Unless its a holiday.
* If you need an order for a special event. Please message me via IG/ or email me, to make sure I can accommodate your request.
❤ For domestic (US) orders, packages will be sent via USPS First Class Shipping . All domestic packages are insured!
❤ International Orders will be shipped via USPS First class international (2-8 weeks) .
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PLEASE NOTE:
Once your order has been shipped, Sentimentaldolliez is no longer responsible or liable, Sentimentaldolliez is not responsible for lost, stolen, delayed, or damaged packages. We are not responsible for mis-delivery errors via carriers, or incorrect shipping info that the customers have provided. If your shipping information was filled out incorrectly, please email us immediately with your order number.
If you have any issues with shipping, you can contact sentimentaldolliez@gmail.com and we will do out best to assist you.
PLEASE track your packages, Sentimentaldolliez has no control over what happens to your package once it is marked delivered. If there is a problem with your package delivery, please contact your local* USPS directly.